We install a little foot print, that foot print then reports to us the health of your SharePoint environment. We then take a proactive approach at fixing any issues, just as your internal IT team would.
We monitor your environment, so we can pinpoint major issues before you do. When we are alerted to potential issues, we react immediately. We contact you, and get on the case to ensure that your environment keeps up and running throughout the day.
You can be sure that your server will always be performing at top efficiency. We monitor your environment and watch for degradation in response, hits, and cache. We then make adjustments and recommendations as needed.
We proactively keep a set of "living" documents that detail your environment, topology, permissions, and feature usage. These documents tell the entire story of your environment. This way, you know what we know.
It is important to know when configuration changes have been made to the farm. More importantly it is important to know exactly what changes were made. We take incremental snapshots of your settings, and keep a history.
Security is always a major concern, so we stay on top of it! While doing monthly security audits on your environment, we document our findings and provide you monthly reports.
Online Ticket System
We provide an online ticketing system, so you can always stay on top of what's going on.
Friendly, Expert Support
As always, we are just a phone call away to get any support you need. With every call, the person who answers will be able to help you. We are your friendly, local, SharePoint experts!
Server Health & Backup
We are constantly watching to make sure that your servers are up and running, performing at maximum and are healthy productive members of your team. In case of emergency, we have a full back strategy in place.
To keep SharePoint running smoothly we must ensure that all other components are working just as smoothly. This includes SQL Server, as well as any other application services you may have, such as Office Web Apps or FAST Search Server.
We take the reins. There is no reason for you to recreate another site, or access Central Administration. Submit a ticket and we will take care of the rest.
Best Practices Compliance
We make sure that your SharePoint environment is always up to best practices. And we continue to monitor your environment, ensuring that it stays within best practices.
Portland SharePoint Managed Services
By bringing predictability and reliability to your SharePoint environment, McCawSoft maintains and manages your SharePoint environments. Remove the need for internal personnel, while having peace of mind that your critical business software is running smoothly.
McCawSoft Managed Services is designed exclusively to oversee the health and stability of your on-premise SharePoint environment, all the while minimizing overall costs associated with on-staff IT support and maintenance.
McCawSoft Managed Services brings more to your organization than many other managed companies. We offer professional support services to answer any issues that may arise and we provide consulting on planning and development for customization and advancement phases. We are local, when you call you talk directly to one of us.